What do you know about the IT service provider (MSP) solution?
An IT service provider (MSP) assumes the responsibility for one or more of your business`s IT solutions such as email, cybersecurity, networking, data storage, cloud integration etc.
These solutions can be tailored to fit your business requirements, alongside an all around the clock remote monitoring and management solution.
An MSP is an outsourced workforce that can either oversee your current solution or implement a new solution from beginning to end.
The main purpose of an MSP is to manage all aspects of your IT business requirements by implementing continuous support, maintenance, management policies, backup solutions, cybersecurity, and service packages.
As an MSP we offer our services, and solutions to a diverse range of industries such as: law firms, medical clinics, engineering companies, npo`s, mechanical workshops, schools etc.
As an entrusted MSP we prefer working closely, and alongside our client’s internal workforce to ensure a full and complete service that is in alignment with their business needs.
There are two different aspects to an MSP provider:
- Break and fix MSP: With break and fix support, IT services are provided as needed and required. The client is then billed for the time and materials utilised.
- Service Level Agreement MSP: The SLA typically includes proactive monitoring and maintenance.
Why do organisations prefer the SLA MSP module?
A service level agreement is a commitment between the service provider and the client.
This agreement covers aspects of the expected service, such as, the quality, availability, responsibility, action plans, strategic reports, and recommendations required that have been agreed to amongst the two parties.
The SLA typically includes proactive monitoring and maintenance. When faced with issues, the issues are resolved in a timeously manner remotely before they become client facing problems and system failures.
What is the advantage of having an SLA MSP?
- Better alignment: Managed services providers (MSPs) are incentivized to spend less active time cleaning up messes, so instead they aim to prevent problems in the first place — the same goal the client has!
- Predictable costs: Set monthly fees give clients budget clarity.
- Better stability: Because MSPs provide 24/7 monitoring and proactive maintenance they’re able to quickly respond to issues and head off potential system failures before damage is done.
- Infrastructure upgrade: Rather than simply applying band-aids, MSPs provide clients with more robust and secure IT environments by managing network performance, security, backup, email, helpdesk, and more.
- More affordable than in-house IT: With an MSP, clients get many of the same dedicated capabilities at a fraction of the cost of a full-time team.
What are the downfalls of a break and fix MSP?
- Unpredictable costs: This module is reactive, and clients often do not have the time to budget accordingly.
- Downtime: The reactive nature of this module, means that the client needs to deal with the inactivity until the service provider resolves it.
- Costs: Remediation is always more expensive than prevention.
In summary, in IT anything can go wrong. The secret to a successful IT infrastructure is to be well prepared, while having an MSP and its team of expert’s continuous support.
Having an MSP in your corner with the right expertise, equipment, and quick response, that can be contracted more affordably and can integrate with your current systems, programs, and applications is simply a no brainer.
To learn more about Managed IT services get in touch with our team of experts today, we are here to assist you in achieving your IT infrastructure goals with ease.
