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Tier 2 and 3 Technical Engineer

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·         Administration and troubleshooting of various Microsoft technology
sets, including but not limited to Active Directory,          
          Microsoft Exchange, DNS,
Lync, DHCP and Office 365
·         Administration and troubleshooting of various 3rd party

·         Must be well traversed in Microsoft based platforms and operating

·         Resolve incidents and fulfil service requests using a service
management ticket tool and change management processes

·         Provide level 2 support for core Windows roles and features
·         Maintain, enhance and develop server systems
·         Maintain server infrastructure to ensure minimal service
disruption and the efficient running business systems, by 
          adhering to ITIL
foundation principles or equivalent documented procedures
·         Provide general 2nd level operational support across a stack of
technology sets

·         System and application installation and configuration on all
related hardware and applications

·         Ensuring that response times are kept within the parameters set in
the SLA, including proactive problem identification and     
  • Provide input into the development of IT processes and policies
  • Contribute to improving the business, protecting and enhancing the
    reputation of the Company, by putting forward new ideas and, when requested to
    do so, implementing change.



  • Team work
  • Communication skill
  • Actively respond to incidents and requests
  • Proven experience as computer 2nd line support engineer or similar
  • Thorough knowledge of computer systems and IT components (Windows
    and Mac OS).
  • Thorough knowledge of o365 user configuration & practice of
    “core” applications associated to this service.
  • Experience with LAN networks, Configuration and fault findings.
  • Good knowledge of internet security and data privacy principles.
  • Ability to multitask fluidly, manage time and prioritize
  • Relevant certifications (e.g. CompTIA A+,N+, MCSE, MCSA) etc.
  • Training on Forbtech Applications and hardware as well as

  • CCTV,PABX,Office Automation