IT Support Desk Engineer

  • Provide remote support as required by the business
  • Investigate reported issues and proactively research and resolve according to SLA.
  • User account maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets etc.).
  • Support, configure and maintain hardware devices, printers and operating systems: Windows 10/Mac OSX/Laptop/Desktop.
  • Coordinate and perform Hardware Repairs, Upgrades. Install moves and changes for Hardware, software and user peripherals.
  • Provide Support for various software packages and work with Software Vendors to resolve technical issues. (Pastel,Syspro,Quickbooks,Autoplan,etc.)
  • Support Meeting Room / AV Support and business collaboration via Microsoft Teams, Slack, Zoom and Skype for Business.
  •  Perform System Patching (Windows Updates, Adobe Updates, Java Updates, Firmware Updates). 
  • Document processes and procedures.
  • Perform general user handover training.
  • Escalate issues and involve superiors wherever required in order to resolve an issue as quickly as possible.


  • RJ45 Cable Patching, configuration and testing of network connections.
  • Troubleshoot Network connectivity problems in a LAN/WAN environment.
  • Fortigate Firewalls
  • Forticlient VPN
  • WiFi management

Server Infrastructure:

  • Setup/Configure/Maintain/Administer Enterprise applications (Active Directory, Exchange, Veeam, VMware, ESET etc.) hosted on Windows Server Operating Systems and test operational functionality.
  • Windows Server 2012 R2/2016/2019 (GPO’s, DHCP, DNS, TCP/IP)
  • Any other duties as requested by the Company

Server Infrastructure:

  • CompTIA A+/ Network+, Microsoft, and Cisco certifications.
  • MCDST (Microsoft certified desktop support technician)
  • MCSE (Microsoft Certified Solutions Expert)
  • MCP (Microsoft Certified Professional)
  • HDI – Desktop Support Technician Certifications

Support Information

Support Hours

Monday - Friday:
8am - 5pm

Contact Information



  • Software as a Service
  • Unified Communication as a Service
  • Network as a Service
  • Hardware as a Service

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