In-Demand Fortbech Career Opportunities

Available Openings

Tier 2 and 3 Technical Engineer

·         Administration and troubleshooting of various Microsoft technology
sets, including but not limited to Active Directory,          
          Microsoft Exchange, DNS,
Lync, DHCP and Office 365
·         Administration and troubleshooting of various 3rd party

·         Must be well traversed in Microsoft based platforms and operating

·         Resolve incidents and fulfil service requests using a service
management ticket tool and change management processes

·         Provide level 2 support for core Windows roles and features
·         Maintain, enhance and develop server systems
·         Maintain server infrastructure to ensure minimal service
disruption and the efficient running business systems, by 
          adhering to ITIL
foundation principles or equivalent documented procedures
·         Provide general 2nd level operational support across a stack of
technology sets

·         System and application installation and configuration on all
related hardware and applications

·         Ensuring that response times are kept within the parameters set in
the SLA, including proactive problem identification and     
  • Provide input into the development of IT processes and policies
  • Contribute to improving the business, protecting and enhancing the
    reputation of the Company, by putting forward new ideas and, when requested to
    do so, implementing change.



  • Team work
  • Communication skill
  • Actively respond to incidents and requests
  • Proven experience as computer 2nd line support engineer or similar
  • Thorough knowledge of computer systems and IT components (Windows
    and Mac OS).
  • Thorough knowledge of o365 user configuration & practice of
    “core” applications associated to this service.
  • Experience with LAN networks, Configuration and fault findings.
  • Good knowledge of internet security and data privacy principles.
  • Ability to multitask fluidly, manage time and prioritize
  • Relevant certifications (e.g. CompTIA A+,N+, MCSE, MCSA) etc.
  • Training on Forbtech Applications and hardware as well as

  • CCTV,PABX,Office Automation


IT Support Desk Engineer

  • Provide remote support as required by the business
  • Investigate reported issues and proactively research and resolve according to SLA.
  • User account maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets etc.).
  • Support, configure and maintain hardware devices, printers and operating systems: Windows 10/Mac OSX/Laptop/Desktop.
  • Coordinate and perform Hardware Repairs, Upgrades. Install moves and changes for Hardware, software and user peripherals.
  • Provide Support for various software packages and work with Software Vendors to resolve technical issues. (Pastel,Syspro,Quickbooks,Autoplan,etc.)
  • Support Meeting Room / AV Support and business collaboration via Microsoft Teams, Slack, Zoom and Skype for Business.
  •  Perform System Patching (Windows Updates, Adobe Updates, Java Updates, Firmware Updates). 
  • Document processes and procedures.
  • Perform general user handover training.
  • Escalate issues and involve superiors wherever required in order to resolve an issue as quickly as possible.


  • RJ45 Cable Patching, configuration and testing of network connections.
  • Troubleshoot Network connectivity problems in a LAN/WAN environment.
  • Fortigate Firewalls
  • Forticlient VPN
  • WiFi management

Server Infrastructure:

  • Setup/Configure/Maintain/Administer Enterprise applications (Active Directory, Exchange, Veeam, VMware, ESET etc.) hosted on Windows Server Operating Systems and test operational functionality.
  • Windows Server 2012 R2/2016/2019 (GPO’s, DHCP, DNS, TCP/IP)
  • Any other duties as requested by the Company

Server Infrastructure:

  • CompTIA A+/ Network+, Microsoft, and Cisco certifications.
  • MCDST (Microsoft certified desktop support technician)
  • MCSE (Microsoft Certified Solutions Expert)
  • MCP (Microsoft Certified Professional)
  • HDI – Desktop Support Technician Certifications

Software Developer

Key Performance Indicators include:

Develop, test, analyse, and maintain new CRM components in support of the achievement of business requirements using ZOHO enterprise CRM platform.

Successfully manage approved ZOHO CRM development projects from start to finish.

Administer the ZOHO CRM platform on a daily basis.

Create new and enhance existing components on the ZOHO platform using tools like Java & C#.

Build extensions/widgets for the CRM platform using HTML, CSS & JavaScript.

Embrace emerging CRM standards while promoting best practices.

Improve quality through application of TDD practices.

Maintain a high awareness of industry issues and trends, particularly concerning accessibility, usability, and emerging technologies.

Write technical software requirements as needed.

Evaluate other CRM developer code quality and provide input for performance evaluations.

Understand client short and long-term goals and recommending a solution.

Integrating designs, flows and processes.

Industrialize CRM solutions with DEVOPS.

Support Information

Support Hours

Monday - Friday:
8am - 5pm

Contact Information



  • Software as a Service
  • Unified Communication as a Service
  • Network as a Service
  • Hardware as a Service

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